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The Buffalo City Metro Council has extended a one-month waiver period to consumers.
Buffalo City Metro Executive Mayor Cllr Xola Pakati tabled an exigency report at a virtual Council meeting today recommending that Council considers giving the credit control policy added time in order to manage outstanding billing issues.
All political parties in Council unanimously supported the recommendations which are as follows:
- That Council NOTES the issues contained pertaining to the impact of resuming the full credit control policy implementation on Revenue Management Operations within BCMM.
- That Council gives the credit control policy and utilize only partial block (60/40) on the prepayment system to recover outstanding debt to allow customers added time to make the necessary arrangements of bringing their accounts up to date.
- That the extended one-month period be utilised for public participation to encourage customers to bring their municipal accounts up to date and implement the Revenue Management Roll-out program to address the billing queries.
- The additional one-month period for the month be for the month of February 2021.
Council has also approved a roll out program to be held every Saturday from 06 February to 06 March 2021 for customer queries to be serviced.